Inovalon

  • Telecommunications Engineer

    Job Locations US-MD-Bowie
    Requisition ID
    2018-8841
    Category (Portal Searching)
    Information Technology
  • Overview

    The Telecom Engineer II will provide assistance in all aspects of maintaining, configuring and sustaining the Cisco VoIP network, including: network design, implementation, maintenance of existing networks, upgrading/configuration and installation of Cisco hardware. In addition, the Administrator will utilize a broad knowledge of network communications and local area network/wide area network (LAN/WAN) operations to ensure optimum configuration and operation of all related systems.

    Responsibilities

    • Provide leadership for evaluating, adopting, and implementing new VoIP products or services, as well as the technical resources required to manage them.
    • Train and mentor engineers and other members of the telecommunications department
    • Responsible for all aspects of maintaining, configuring, and sustaining the Cisco VoIP network.
    • Analyzes business requirements in order to design and implement an infrastructure solution using Cisco technologies
    • Designs, optimizes, implements and troubleshoots Cisco Unified Communication Solutions including Call Processing, Voicemail, Voice Gateways and LAN/WAN infrastructure
    • Delivers related Network Engineering services associated with the planning, deployment, installation, administration, and management of data and VoIP networks
    • Performs other related duties as required.

    Qualifications

    • Bachelor’s degree in Business Administration, Information Systems, or other relevant field required. Other relevant education and/or experience may be substituted;
    • Minimum of 5 years related experience directly responsible for the following:
      • Unified Communications Manager, 6.x through 8.x;
      • Unity Connection and Unity Unified Messaging (w/Exchange); 
      • IP Contact Center Enterprise;
      • Voice Gateways (analog, digital and SIP) and dial plan design;
      • Quality of Service (Campus and WAN);
      • Routing and switching; and
      • Certification Prefered: Voice Cisco Certified Voice Professional (CCNA)
      • knowledge of Contact Center environment and strong project management skills are essential.
    • Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally; e.g. leadership, executives, clients, vendors, and agencies;
    • Ability to provide support & off hours& for operational issues as required;
    • Document successful implementation techniques based on industry established best practices;
    • Demonstrated strong and current technical experience of VoIP technologies, business continuity, and disaster recovery processes as they pertain to voice services;
    • Expert levels of problem solving and analytical ability to analyze complex, detailed voice configurations, and manage same on a day to day basis;
    • Outstanding verbal and written communications skills;
    • Requires diplomacy, facilitation skills, and the ability to manage conflict; and
    • Current and demonstrated understanding of the business processes / constraints and ability to anticipate and plan for changing needs.

    Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

     

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