• Senior Operational Excellence Project Manager

    Job Locations US-MD-Bowie
    Requisition ID
    Category (Portal Searching)
  • Overview

    Inovalon is a leading technology company that combines advanced cloud-based data analytics and data-driven intervention platforms to achieve meaningful insight and impact in clinical and quality outcomes, utilization, and financial performance across the healthcare landscape. Inovalon's unique achievement of value is delivered through the effective progression of Turning Data into Insight, and Insight into Action.

    We are currently seeking a Senior Operational Excellence Project Manager to join our corporate Operational Excellence Team.   The role of Senior Operational Excellence Project Manager is expected to be a thought leader in efficient business practices and a change agent at all levels of the organization and will have the ability to interact with and influence management and contributors at all levels of the organization.  


    • Responsible for driving and supporting identified change initiatives throughout the organization;
    • Manage projects by defining scope, schedules, deliverables and risk plans;
    • Initiate process through managing the impact of on operational processes, help with delivery planning;
    • Works independently to complete process improvement projects with a scope covering multiple departments within the company and involving executive level sponsorship;
    • Champion the continuous improvement methodology in an effective manner;
    • Lead multi-functional teams in process improvement projects and focus on regular and timely delivery of value;
    • Develop, update, and validate department process flow diagrams and value stream maps;
    • Identify and remove waste within processes using the Lean process;
    • Lead project key performance indicator metrics using statistics to make, validate and support data driven decisions;
    • Employ Lean Six Sigma (LSS) DMAIC (Define, Measure, Analyze, Improve and Control) and Lean processes to drive and manage department process improvement initiatives;
    • Collaborate with business owners on data analysis and key projects;
    • Prepare and present monthly reporting that includes key process indicators, analysis of best opportunities for improvement, and status of improvement efforts; and
    • Presents results of analysis, data models, and other projects to senior management, as requested, in a concise and professional manner.


    • Bachelor’s degree in Business and/or Management Information Systems preferred;
      MBA or Master’s degree preferred;
    • 12+ years’ experience in a position leading process improvement initiatives (healthcare/technology industry a plus);
    • Certified Lean Six Sigma Black Belt required, George Group Lean Six Sigma training/certification a plus;
    • Demonstrated project management skills and hands-on working knowledge of the project management life cycle, PMP Preferred;
    • Proficient experience leading organizational change, with working knowledge of people management, preference in ADKAR methodology;
    • Demonstrated experience working in fast paced call center environments and financial services;
    • Ability to redefine process to increase effectiveness and use statistics to make data driven decisions;
    • Experience presenting and providing recommendations to leadership (verbal and written communication);
    • Demonstrated ability to successfully coach and mentor LSS Green Belts, Project Champions and Sponsors;
    • Must be responsive, action-oriented and able to build trust with various stakeholders;
    • Working knowledge of Agile practices, Epics and User Stories;
    • Demonstrated business analytical skills (process flows, spreadsheets, modeling, procedures);
    • Comprehensive understanding of statistics and working knowledge of building reports and dashboards;
    • Proficient knowledge of MS Office Suite including Visio and reporting applications; and
    • Proven experience overseeing projects and managing the delivery of those projects through transition.

    Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 


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