• Production Support Engineer

    Job Locations US-AZ-Phoenix
    Requisition ID
    Category (Portal Searching)
    Information Technology
  • Overview

    Inovalon is a leading technology company that combines advanced cloud-based data analytics and data-driven intervention platforms to achieve meaningful insight and impact in clinical and quality outcomes, utilization, and financial performance across the healthcare landscape. Inovalon's unique achievement of value is delivered through the effective progression of Turning Data into Insight, and Insight into Action.

    Inovalon is seeking a Production Support Engineer responsible for day-to-day operations of the Inovalon non-production and productions environments as well as ensuring that systems implementations occur in accordance with established Change Control procedures, implementing process improvement and automating deployment processes, provide 24x7 production support, lead and support incident resolution and long term corrective actions.



    • Coordinate and perform application implementations during non-business hours;
    • Support software deployments using tools like Udeploy, Jenkins, PowerShell, Python;
    • Serve as the highest level application support for identified issues;
    • Support Product Migrations;
    • Review and optimize overall hardware configurations, and develop plans to integrate new hardware and software components;
    • Assist in process definition, documentation and continuous improvement in best practices;
    • Develop and deliver internal training in selected relevant topics;
    • Provide technical expertise and consulting to command center and development teams;
    • Triage and prioritize customer tickets from Customer Support team;
    • Implement and contribute to the knowledge base, Wiki resources to help insure that indent information is current;
    • Participate in industry and other professional networks to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and technical knowledge; and
    • Develop effective relationships within and among departments and other Agile team members.


    • Bachelor's Degree in Computer Science or related field or 3+ years of relevant work experience required;
    • 4+ years Production or Operations support;
    • Ability to participate in scheduled non-business hour implementation and maintenance activities;
    • Ability to participate in a rotating 24/7 on-call technical support schedule;
    • Knowledge of Ticketing systems (like Remedy, VSTS, etc.);
    • Experience with various DB technologies (MS SQL Server, MongoDB, GreenPlum);
    • Experience with various OS such as Windows and Linux;
    • Knowledge of .Net Framework, ASP.Net, IIS web servers , Hadoop/Hortonworks, Messaging & middle tier, Pivotal Cloud Foundry;
    • Proficient knowledge of various Scripting Languages, PowerShell and Python;
    • Demonstrate excellent customer service skills through all levels of communication;
    • Experience developing and maintaining software in a Linux, Windows and JAVA environments;
    • Strong technical and analytical skills;
    • DevOps knowledge or experience; and
    • Jenkins experience.

    Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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