• Healthcare Call Center Representative (CCR)

    Job Locations US-TN-Nashville
    Requisition ID
    Category (Portal Searching)
  • Overview

    Inovalon is a leading technology company that combines advanced cloud-based data analytics and data-driven intervention platforms to achieve meaningful insight and impact in clinical and quality outcomes, utilization, and financial performance across the healthcare landscape. Inovalon's unique achievement of value is delivered through the effective progression of Turning Data into Insight, and Insight into Action.


    Inovalon is currently recruiting a Communication Center Representative. The Communication Center Representatives (CCR) initiate telephonic outbound calls to individuals enrolled with health plan clients. The CCR describes Inovalon Chronic Care Solutions program benefits to individual patients and attempts to engage and enroll client patients into the Inovalon Chronic Care Management program. This position requires strong presentation abilities to communicate the benefits of our Chronic Care Management Program.



    • Complete telephonic Welcome Calls to engage and enroll patients into a chronic care management program;
    • Communicate professionally with patients, providers and caregivers to obtain or provide information;
    • Ability to triage inbound calls and direct to proper parties;
    • Collect clinical information and simultaneously document data into a computer-based program;
    • Ability to schedule appointments on behalf of patients with health care providers and communication center nurses; and
    • Appropriately document all relevant information regarding patients and providers while abiding by all HIPAA and associated patient confidentiality requirements.


    • Minimum of two (2) years of consumer sales or customer service call center experience is preferred;
    • Outbound (Telemarketing, collections) sales experienced is required;
    • Demonstrate ability to meet and exceed call center goals;
    • High school diploma or recognized equivalent required;
    • Ability to maintain a high energy level and positive attitude in a fast paced environment;
    • Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly; multi-task keyboarding experience required;
    • Must have strong written/oral/interpersonal communication and trouble-shooting skills;
    • Must have proficient data entry skills;
    • Ability to work overtime as needed; and
    • Punctual, regular and consistent attendance.


    Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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