• Associate Service Desk Technician

    Job Locations US-AZ-Phoenix
    Requisition ID
    Category (Portal Searching)
    Information Technology
  • Overview

    The Associate Service Desk Technician is responsible for providing phone and remote technical support for Application/Hardware/Software incidents and service requests across the enterprise. This position will require multi-tasking phone, email and Remedy tickets for internal and external end user IT support.



    • Provide telephone support/triage to the internal customer and external clients;
    • Investigate and resolve application/software/hardware incidents and service requests using remote diagnostic tools;
    • Record hardware inventory transactions; asset management including updating, retrieving, deploying and securing equipment;
    • Provide effective communication of all assigned and ongoing activity related to service tickets and incidents;
    • Provide IT support for any and all installs, moves and changes (IMAC); and
    • Effectively manages work, understands and meets SLA requirements (personal and team’s work queue) through the utilization of a ticketing process.


    • A relentless pursuit of excellence;
    • A strong sense of customer service and skilled at providing the highest level of service and value to our customers as well as promoting that sense among team members;
    • Strong communication and documentation skills; and enjoys working in a team environment;
    • Call center experience a plus;
    • Minimum of 1 year of computer repair and/ or troubleshooting experience;
    • Proven outstanding customer service skills;
    • Ability to multi-task, nimbleness and highly functional within a team environment;
    • ITIL experience a plus;
    • Bilingual – with the ability to speak/read/write conversational level Spanish a plus;
    • Some evenings and weekend work (On-Call) may be required;
    • High school diploma required; and
    • Associate’s degree in IT, technical field preferred or equivalent experience a plus.

    Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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