Inovalon

Systems Administrator (Phoenix)

US-AZ-Phoenix
Requisition ID
2017-7783
Category (Portal Searching)
Information Technology

Overview

Inovalon is a leading technology company that combines advanced cloud-based data analytics and data-driven intervention platforms to achieve meaningful insight and impact in clinical and quality outcomes, utilization, and financial performance across the healthcare landscape. Inovalon's unique achievement of value is delivered through the effective progression of Turning Data into Insight, and Insight into Action.

 

We are seeking highly qualified professionals that will contribute to our ongoing growth and success. We are seeking a qualified Systems Administrator to join our Datacenter Operations team.   

 

The Datacenter Operations team provides responsible administrative oversight to the Inovalon infrastructure and provides stewardship for all critical applications and related systems. The ideal candidate is a person that strives to achieve excellence backed by strong troubleshooting, system management and administration experience.

Responsibilities

  • Find, correlate, prevent and own complex problems from incident to resolution, implementing solutions to keep the business moving while driving root cause analysis to ensure problems do not resurface;
  • Engage and service internal customers via Remedy incident management ticketing system;
  • Develop and execute solutions to complex problems backed by thorough testing and engineering analysis;
  • Gather and leverage metric data to prevent and uncover problems in the server fleet before they emerge;
  • Use and build tools to deploy and manage Inovalon’ s rapidly expanding infrastructure;
  • Perform scheduled and ad hoc system maintenance on Inovalon infrastructure; and
  • Participate in the departmental on-call rotation and maintain adequate availability.

Qualifications

 

  • 2-5 years’ experience deploying and troubleshooting Windows Server, complex computing platforms, and/or cutting-edge technologies involving virtualization, distribution, and high availability;
  • Bachelor’s degree in Computer Science, technical field, or equivalent experience;
  • Customer Service Focused – you maintain great relationships with your internal clients, you keep calm, courtesy, and confident during stressful situations;
  • Strong troubleshooter - you know every problem has a solution; you are unrelenting, persistent, and confident that you will find that solution. “Just reboot it” is not the fix;
  • Familiar with Active Directory administration, structure, permissions, and best practices;
  • Some Experience with patch management tools like Shavlik, WSUS, or vCenter Protect;
  • Mid-Level Experience with Windows server – building, deployment, troubleshooting;
  • Some Experience with Linux - know basic commands and troubleshooting;
  • Basic host level network troubleshooting experience.;
  • Experience with Remedy, or another similar ticketing system is a plus;
  • Scripting experience – must be comfortable with at least one scripting language and willing to learn PowerShell or others as required;
  • Must have higher than basic knowledge in at least one Non-Windows OS area (ie VMWare, SQL, Hadoop, AWS, Azure, Scripting, Linux, IIS, application development, etc.);
  • Must have a strong sense of team focus, partnership, and collaboration. We are not looking for a lone-wolf;
  • Possess a strong sense of ownership and urgency; the capacity to ensure a problem is not dropped, forgotten, or ignored. Not getting to the root cause of an issue annoys you;
  • Participate in departmental on-call rotation; and
  • Participate in scheduled and ad hoc system maintenance on Inovalon infrastructure.

Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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