Inovalon

Telecommunications Engineer

US-MD-Bowie
Requisition ID
2017-7730
Category (Portal Searching)
Information Technology

Overview

As the Telecommunication Engineer, you will coordinate system software installation, maintenance and upgrades (including firmware) on all voice platforms.  Maintain detailed documentation to include the architectural layout, inter-machine process flow, numbering plans, scripting, database schemas, and other material related to the telecommunications infrastructure. Ability to facilitate training and develop support and training documentation.  Maintain call flows, DNs, scripts, trunk groups, agent skills, logins, and enterprise numbering scheme.  Monitor system activity and capacity to ensure continued performance for all systems. 

Responsibilities

  • Knowledge of CER, Call Manager, Unity Connection, Jabber, NICE Recording,  VistaPoint Attendant Console, SIP Trunking;
  • Ability to build CUCM server Ability to build CUC server;
  • Ability to build Unity server;
  • Prior experience with UC apps administration pages;
  • Ability to troubleshoot call routing;
  • Experience with voice protocols such as H323, SIP, SCCP;
  • Ability to perform IOS configurations & troubleshooting; and
  • Demonstrated knowledge and ability to troubleshoot all the above as part of day 2 support.

 

 

Qualifications

  • Minimum 5+ years' experience in relevant technical role;
  • Significant experience troubleshooting, solving and documenting issues;
  • Solid organization skills and process improvement mindset;
  • CCNA / CCVP preferred but not required;
  • Effective ability to work both independently and within a team environment; and
  • Acquires and maintains knowledge of relevant technical methods in order to provide technically accurate solutions.

Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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