Command Center - Systems Analyst

Requisition ID
Category (Portal Searching)
Information Technology


Inovalon is a leading technology company that combines advanced cloud-based data analytics and data-driven intervention platforms to achieve meaningful insight and impact in clinical and quality outcomes, utilization, and financial performance across the healthcare landscape. Inovalon's unique achievement of value is delivered through the effective progression of Turning Data into Insight, and Insight into Action.


A Sr. SolarWinds Analyst is responsible for the installation, configuration and optimization of SolarWinds Orion and other enterprise systems management/monitoring platforms. A successful candidate for this position will provide leadership in monitoring and management, Enterprise systems fundamentals and provide root cause resolution to data-center server, network, and storage, database and application issues. In this role, you will utilize your understanding of industry best practice to ensure minimal downtime to our production environment.


  • Provide systems availability monitoring and reporting/escalation services;
  • Provide systems diagnostics monitoring and reporting/escalation services;
  • Perform incident capture, verification, diagnostics and escalations;
  • Monitor the Remedy ticket queue and assign tickets according to SOPs;
  • Maintain knowledge base documentation;
  • Provide a timely response to customer queries for assistance;
  • Perform routine Data Center environment checks;
  • Maintaining and updating documentation of the enterprise environment;
  • Responding to all system and network problems and participate in root cause analysis involving Server, network and application issues;
  • Maintain detailed and accurate documentation of all systems, inclusive of conceptual, logical and physical documentation; and
  • Analyzing system logs, identifying potential issues and troubleshooting any reported problems.


  • 2 or 4-year degree Information Technology, Systems Administration or Computer Science or a related technical field Or equivalent combination of education and related experience;
  • 3-5 years’ experience with SolarWinds: Installation, Managing, Configuring, Monitoring and troubleshooting;
  • SolarWinds Certified;
  • 1-2 years’ experience with Splunk: Managing, Configuring, Monitoring and troubleshooting;
  • Familiar with Active Directory administration, structure, permissions, and best practices;
  • Mid-Level Experience with Windows server – troubleshooting and some experience with Linux - know basic commands and troubleshooting;
  • Experience with Remedy, or another similar ticketing system is a plus;
  • Scripting experience, and must be comfortable with at least one scripting language and willing to learn PowerShell or others as required;
  • Must have higher than basic knowledge in at least one Non-Windows OS area (ie VMWare, SQL, Hadoop, AWS, Azure, Scripting, Linux, IIS, etc.);
  • Solid understanding of LAN/WAN technologies and software tools for performance monitoring and troubleshooting;
  • Must have a strong sense of team focus, partnership, and collaboration;
  • Possess a strong sense of ownership and urgency; the capacity to ensure a problem is not dropped, forgotten, or ignored. Not getting to the root cause of an issue annoys you.;
  • Participate in departmental on-call rotation; and
  • Demonstrated experience working in a 24/7 production support environment.

Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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