Senior Director of Operations, Process Improvement

Requisition ID
Category (Portal Searching)


Inovalon is a leading technology company that combines advanced cloud-based data analytics and data-driven intervention platforms to achieve meaningful insight and impact in clinical and quality outcomes, utilization, and financial performance across the healthcare landscape. Inovalon's unique achievement of value is delivered through the effective progression of Turning Data into Insight, and Insight into Action.
The Senior Director of Operations, Process Support will lead the process improvement initiatives for the Company as prioritized by the Productivity Council and the Senior Vice President of Operations.  Manage a staff of Six Sigma Black Belts to identify, develop, implement, and monitor the effectiveness of process improvement projects focused on improving cost, quality, and cycle time.  Partner throughout the organization in matrix relationships to achieve on time, high value, corporate improvements, and to drive operational efficiency.  Consult in the development of new products and processes to employ lean process engineering.



  • Identify, develop, and drive process improvement projects across the company to achieve reduction in costs, improvements in quality, and faster cycle times;
  • Supervise a team of Six Sigma Black Belts providing mentorship and oversight of projects;
  • Establish effective working relationships with leadership across the organization and work in matrix projects to achieve results;
  • Consult with the Product team on lean process design and engineering;
  • Assist in running the Productivity Council and carrying out the Council priorities;
  • Develop and implement organizational policies and procedures for the team;
  • Drive organization towards metrics for identifying and monitoring process improvement opportunities and project impact;
  • Coach and motivate managers, with high influencing skills;
  • Develop and implement process enhancements around technology and performance;
  • Develop and maintain “expert-level” knowledge of various methodologies, regulations, processes, timelines, and general clinical approach underlying the Company’s current and potential product lines; and
  • Prepare management-level reports to include, executive level reporting to support leadership decisions.



  • Bachelor’s degree or equivalent experience, Master’s degree in business or a related field preferred;
  • Six Sigma Black Belt or Master Black Belt preferred;
  • Minimum of 3-5 years’ experience in the management of employees;
  • Ability to multi-task and meet tight deadlines;
  • Experience in the management of teams with diverse skill sets (e.g. technical, clinical, operations, etc.) and the execution of large scale, multi-disciplinary projects;
  • Superb problem solving skills and strong interpersonal skills to effectively convey management needs to colleagues and functions throughout the Company;
  • Proven verbal and written communication skills including the ability to present to both internal and external client senior management; and
  • Working knowledge of MS Project, Excel, Word, Powerpoint, Visio, and Sharepoint.


Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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