Inovalon is a leading technology company that combines advanced cloud-based data analytics and data-driven intervention platforms to achieve meaningful insight and impact in clinical and quality outcomes, utilization, and financial performance across the healthcare landscape. Inovalon's unique achievement of value is delivered through the effective progression of Turning Data into Insight, and Insight into Action.
As the Telecom Engineer, you will coordinate system software installation, maintenance and upgrades (including firmware) on all voice platforms. Maintain detailed documentation to include the architectural layout, inter-machine process flow, numbering plans, scripting, database schemas, and other material related to the telecommunications infrastructure. Ability to facilitate training and develop support and training documentation. Maintain call flows, DNs, scripts, trunk groups, agent skills, logins, and enterprise numbering scheme. Monitor system activity and capacity to ensure continued performance for all systems.
Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.